Terms of Service

About these terms

This website is run by Fairytales (Milli Shoes, Main Bazar Garh More, Tehsil Ahmed Pur Sial, District Jhang, 35080). By using the website or placing an order, you agree to these terms, our Shipping Policy, our Returns, Exchanges & Refunds policy and our Privacy Policy.

You must be at least 18 years old to place an order.

Products and sizes

We describe and photograph our products as accurately as we can, but colours may look slightly different on different screens. Sizes are given by age as a guide only, because children of the same age vary a lot. Please check our Size Guide and the product details before ordering.

Prices

All prices are in Pakistani rupees (PKR). Delivery charges are shown at checkout before you place your order. Prices and offers can change at any time, but you pay the price shown when you placed your order.

If a product is listed at a clearly wrong price because of an error, we'll contact you before dispatch. You can then accept the correct price or cancel the order.

Orders and confirmation

Placing an order is an offer to buy. The contract is formed when we confirm your order by call or message. We may decline or cancel an order, for example when a product is out of stock, we can't confirm your details, or the order looks fake or fraudulent. If we cancel, you won't be charged.

You can cancel your order free of charge until it is dispatched.

Payment

We currently accept Cash on Delivery only. Payment is due in full to the courier when your parcel is delivered. We never ask for card details, passwords or advance payments by phone.

Delivery, exchanges and returns

Delivery is covered by our Shipping Policy, and exchanges, returns and refunds by our Returns, Exchanges & Refunds policy. Nothing in these terms limits your rights under the consumer protection laws that apply to you.

Safety of children's products

Please read the care and safety information that comes with each product. Some clothes and shoes have small parts such as buttons, snaps, bows or beads. Always supervise young children, check items regularly for loose parts, and remove bibs, cords and accessories before sleep.

Use of the website

Don't misuse the website: for example, don't place fake orders, try to access areas that aren't meant for you, or interfere with the site's security. All text, photos, logos and designs on the website belong to us or our partners, and may not be copied without permission.

Our responsibility

We're responsible for delivering products as described and in good condition. We're not responsible for losses we couldn't reasonably foresee, or for delays caused by events outside our control, such as courier disruptions, strikes, severe weather or public holidays.

Governing law

These terms are governed by the laws of Pakistan, and any dispute is subject to the courts of Pakistan.

Changes and contact

We may update these terms from time to time. The version that applies is the one on this page when you place your order. Call or WhatsApp 03190255829 (Mon–Sat, 10am – 8pm), or email fairytales1413@gmail.com.