Privacy Policy

Who we are

Fairytales is an online store based at Milli Shoes, Main Bazar Garh More, Tehsil Ahmed Pur Sial, District Jhang, 35080. This policy explains what information we collect when you use our website or place an order, and how we use it. If you have any questions, contact us at fairytales1413@gmail.com.

Information we collect

We only collect the information needed to run the store:

• Orders: your name, phone number, delivery address, city, optional email address and any order notes, together with the items you ordered.
• Contact form: your name, email address, optional phone number and your message.
• Newsletter: your email address, if you choose to subscribe.
• Your bag: the items in your shopping bag are saved in your own browser (local storage) so they're still there when you come back. This isn't sent to us until you place an order.

What we don't collect

We don't take card or bank details, because every order is paid in cash on delivery. We don't use advertising trackers, and customers don't need an account to shop. If we add website analytics in the future, we'll update this policy first.

How we use your information

• to confirm, pack and deliver your order, and to contact you about it by call, SMS or WhatsApp
• to handle exchanges, returns, refunds and your questions
• to prevent fake or fraudulent orders
• to send you news and offers, only if you've subscribed
• to meet our legal, tax and accounting obligations

Who we share it with

We never sell or rent your personal information. We share it only with the people who help us serve you:

• courier companies, who receive your name, phone number and address to deliver your parcel
• our website hosting and database providers, who store data for us under strict security measures; their servers may be located outside Pakistan
• authorities, when the law requires us to

Children's privacy

Our products are for children, but our store is for parents and other adults who shop for them. We don't knowingly collect personal information from children. If you believe a child has sent us their details, contact us and we'll delete them.

How long we keep it

We keep order records for as long as needed for deliveries, exchanges, warranty questions and our accounting and tax records. Contact messages are kept while we handle your request. Newsletter addresses are kept until you unsubscribe.

How we protect it

The website uses encrypted (HTTPS) connections. Order and customer information can only be viewed by our staff through a password-protected admin area.

Your choices and rights

You can ask us to show you the information we hold about you, correct it or delete it, and you can unsubscribe from our newsletter at any time. Email fairytales1413@gmail.com or message us on 03190255829. We may keep order records we're legally required to keep.

Third-party services

If you contact us through WhatsApp, WhatsApp's own privacy policy also applies to that conversation. Links to other websites, such as social media, are covered by those websites' policies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.