Returns, Exchanges & Refunds

Our promise

Children grow fast and sizes don't always fit the first time. You can request an exchange or return within 7 days of receiving your order.

What can be exchanged or returned

To be accepted, items must be:

• unworn, unwashed and free of stains, perfume or pet hair
• in their original packaging, with all tags and labels attached
• shoes tried on indoors only, with clean, unmarked soles

Items we can't take back

For hygiene and safety reasons, the following can't be exchanged or returned unless they arrive faulty or not as ordered:

• socks, bibs, underwear and swimwear
• feeding and bath items once their packaging has been opened
• items marked as final sale
• items bought with a free gift, unless the gift is returned too

Faulty, damaged or wrong items

If something arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo. We'll replace it or refund you, and we cover the delivery costs.

How to request an exchange or return

• Message us on WhatsApp or call 03190255829 with your order number, the item and the reason.
• We'll confirm whether the item is eligible and share the return address or arrange a pickup.
• Pack the item securely in its original packaging and write your order number on the parcel.
• Once we receive and check the item, we'll send your exchange or process your refund.

Delivery costs for exchanges and returns

For size exchanges and change-of-mind returns, the customer pays the cost of sending the item back and, for exchanges, the delivery charge for the replacement. For faulty, damaged or wrong items, we cover all delivery costs.

Refunds

Because orders are paid in cash, refunds are sent by bank transfer, JazzCash or Easypaisa to an account in your name, or as store credit if you prefer. Refunds are processed within 7 working days after we receive and check the item.

Refunds cover the price of the returned items. The original delivery charge is refunded only if the item was faulty, damaged or wrong.

Questions

Call or WhatsApp 03190255829 (Mon–Sat, 10am – 8pm), or email fairytales1413@gmail.com.