Shipping Policy
How Fairytales confirms, packs and delivers Cash on Delivery orders across Pakistan.
Last updated 27 October 2026
Where we deliver
We deliver to cities and towns across Pakistan through trusted courier partners. If your area is outside a courier's network, we'll contact you before dispatch to arrange an alternative or cancel the order.
Order confirmation
After you place an order, our team calls or sends a WhatsApp message to the number you gave us to confirm your order and address. Orders are packed only after they are confirmed.
If we can't reach you after a few attempts within 48 hours, the order may be cancelled. You're always welcome to place it again.
Delivery times
Confirmed orders are usually dispatched within 1–2 working days and delivered within 2–4 working days after dispatch. Remote areas, public holidays, sale periods and weather or road conditions can add a few days.
Delivery charges
Delivery is free on orders over Rs 7,500. Orders below this amount have a flat delivery charge of Rs 499.
Cash on Delivery
You pay the courier in cash when your parcel arrives, so there's nothing to pay online. Please keep the exact amount ready, as riders may not carry change.
You may check the outer packaging before you accept the parcel. Couriers don't allow parcels to be opened before payment. If the packaging is torn, wet or visibly damaged, please refuse it and contact us straight away.
Tracking your order
Once your parcel is dispatched, we can share its courier details with you by call or WhatsApp. For an update at any time, message us with your order number.
Changing your address or order
You can change your delivery address, sizes or items until your order is dispatched. Contact us as soon as possible with your order number.
Refused or undeliverable parcels
Every Cash on Delivery parcel costs us courier charges in both directions. If a parcel is refused without a valid reason, or can't be delivered because the phone is off or the address is wrong, we may ask for the delivery charge in advance on future orders.
Questions
Call or WhatsApp 03190255829 (Mon–Sat, 10am – 8pm), or email fairytales1413@gmail.com.